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What you can expect :
After we receive your booking enquiry,
you get a detail offer about availability, total costs
and the cancellation policies for the requested period.
Given that you entered a valid email address, you will
receive an answer within a few hours. However, due to
different time zones and weekends, this can be delay
by up to 24-48 hours in some cases.
If room is available and you wish to confirm, you might
be ask to secure the booking by a deposit within 2 days.
Please note, that room availability sometimes change
daily, especially during peak seasons.
The deposit is usually between 10-30%. The balance to
be paid either direct at the hotel or 2 weeks before
arrival. This depends on seasonal policies by the hotels
and all these details you will receive in our email
response.
For any deposit, you will receive an electronic payment
receipt. In case a balance payment is requested 2 weeks
before arrival, you will also receive an exchange voucher
to be shown when check-in.
For pick-up service request, please re-confirm flight
details before arriving.
Never send credit card details by email or from unsecured
websites ! Either use our secure
online payment page or send credit card details
by Fax.
If you have to cancel a reservation, please do it as
early as possible by email or Fax. Deposits are usually
non-refundable unless other notice.
To make sure, that your email address is correct, we
send an automatic email to you after your enquiry arrive.
If you don't get this auto-responder within a day, please
contact us. If you have problems in sending this
form, PRINT & FAX this form to our Reservation Fax:
+66 77 429942 or call: IT Complex Samui, +66 77 429999
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